Contact us
We read and reply to every message within 2 business days.
Email us
One address for everything — support, billing, refunds, privacy and general questions. There is no phone queue and no ticket system to fight with.
Business details
- Legal entityBlack Screen English LLC
- Trading asBlack Screen English
- State of formationWyoming
- Registered address30 N. Gould Street Suite R, Sheridan, WY 82801, USA
- Emailbahy@blackscreenenglish.com
- Websitewww.blackscreenenglish.com
- Response timeWithin 2 business days
What to include
You will get a faster and more useful answer if you tell us:
- the email address on your account — this is the single most helpful detail, because it lets us find your purchase straight away;
- which course you are asking about;
- what you were doing when the problem happened, and what you expected instead;
- your device and browser — for example "iPhone, Safari" or "Windows laptop, Chrome";
- a screenshot, if something looks broken on screen.
Common questions, answered here first
I paid but I can't get into the course
First, make sure you are logged in with the same email address you used to pay. If that doesn't do it, email us with that address and we will restore your access, usually the same day.
Can I get a refund?
It depends on whether you have opened any lessons yet. Our Refund Policy sets out exactly when a refund is available. If you are unsure, just ask — we would rather explain it than have you guess.
How long does my access last?
Twelve months from the date you bought the course. It is a one-time payment and nothing renews automatically, so you will never be charged again without deciding to buy.
My progress disappeared
Course progress is saved in your browser's local storage on the device you were using, so it doesn't travel between devices and it is erased if you clear your browsing data or use private browsing. Our Privacy Policy explains why we store it that way. Your access to the course is unaffected — only the progress markers are lost.
Audio won't play
Check your device isn't on silent, and try a different browser once. If it still fails, email us with the course name, the lesson number and which browser you are using and we will look into that specific recording.
Which device should I use?
Most of our courses work equally well on a phone, tablet or laptop. Exam preparation courses that involve long reading passages, timed sections and written answers are best taken on a laptop or iPad. Where that applies, it is noted on the course page.
Can I buy access for my class or team?
Yes. Accounts are meant for one person each, but we are happy to arrange group access properly. Email us with how many learners you need and which course.
Privacy or data request
Email us and say what you would like — a copy of your data, a correction, or deletion. We respond within 30 days. See the Privacy Policy for the full detail.
Before you open a bank dispute
If you see a charge you don't recognise or think something has gone wrong with a payment, please email us first. Duplicate charges and broken access are almost always fixed within a day, which is much faster than a chargeback and avoids your account being frozen while the bank investigates.